Business

Welcome to 2024.  I trust that you had a relaxed Festive Season and that you are excited about the opportunities that the New Year offers. The results of the previous year are now recorded and there is a ‘fresh sheet’ for the coming year.  Having spent the Festive season relaxing...

Every interaction with a customer, or a potential customer, is an opportunity to secure them as ongoing customers and to have them promote your business by being delighted with their experience.  The initial interaction is crucial. No matter whether the interaction is physical or virtual, their experience will determine if...

SUPPLIERS enable your business.  Whether your business is a major multinational or a one person operation, it relies on suppliers.  These suppliers provide tangible goods such as the stock that you put on the shelf as a retailer, the food you embellish as a restaurateur, etc, or intangible services such...

The Festive Season is upon us.  The lead up to the Season is hectic for businesspeople, with tight customer deadlines that demand extraordinary effort from the business and its people.  Once the end of year is passed, there is a period of calm where we pause, like a marathon runner...

Operating a business of any size is challenging.  A business is a system of many disciplines that must effectively interact to create and satisfy customers to provide a satisfactory return to all stakeholders. A growing trend is for businesspeople to retain the services of a Business Coach (BC) that they...

How Business Leaders Manage Time Underpins Success Time is a widely used term, yet we seldom stop to consider it in any depth.   The Oxford Dictionary (G.B., 2001) defines time as “The indefinite continued progress of existence and events in the past, present, and future regarded as a whole”. ...

“Failing to plan is planning to fail” Your life as a business leader is hectic.  There are so many daily matters to attend to that the default attitude is: “No one has time to write a business plan, or if there is one, to keep it current.” We are all...

We have all faced situations where we know action is required, yet we hesitate, often falling into procrastination which according to the Oxford Dictionary is “delaying or postponing action”.  In retrospect, we wonder why we didn’t take immediate action, all too often because others did, and we are left at...

Small businesses are the backbone of our society. They create jobs, stimulate the nation’s economic growth, and allow those with an entrepreneurial streak to independently flourish.  In recent decades, the economic landscape has changed. Businesses must shift to incorporating digital practices to accommodate the explosion of technology. Unlike before, when...

Lifeline Harbour to Hawkesbury has operated for more than 30 years, training and equipping thousands of individuals with the skills to service and simply be a port of emotional call for community members who reach out. Elizabeth Lovell, Lifelines Harbour to Hawkesbury CEO, has continued pushing this trend as she...