Business

Think back to your last interaction with a ‘service provider’, be it commercial or public service. It may have been in person, on-line, over the phone, or any combination of these.  Did the interaction leave you wanting to continue to deal with the provider, or make you hesitant to return,...

From the moment we are born, the only thing we really have is time, and the amount of it that each of us has is not certain. Our businesses are no different.  Time is merely how we measure change, whether it’s the movement of the hands of the clock, rotation...

Small Business will be impacted by the Federal Budget 2024-25 well beyond the specific items targeted for Small Business in the Budget. The Budget Overview document (www.budget.gov.au) lists $641.4m in small business initiatives: Improving Cash Flow, by extending the $20,000 instant asset write-off for a further 12 months. Easing Cost...

Welcome to 2024.  I trust that you had a relaxed Festive Season and that you are excited about the opportunities that the New Year offers. The results of the previous year are now recorded and there is a ‘fresh sheet’ for the coming year.  Having spent the Festive season relaxing...

Every interaction with a customer, or a potential customer, is an opportunity to secure them as ongoing customers and to have them promote your business by being delighted with their experience.  The initial interaction is crucial. No matter whether the interaction is physical or virtual, their experience will determine if...

SUPPLIERS enable your business.  Whether your business is a major multinational or a one person operation, it relies on suppliers.  These suppliers provide tangible goods such as the stock that you put on the shelf as a retailer, the food you embellish as a restaurateur, etc, or intangible services such...

The Festive Season is upon us.  The lead up to the Season is hectic for businesspeople, with tight customer deadlines that demand extraordinary effort from the business and its people.  Once the end of year is passed, there is a period of calm where we pause, like a marathon runner...

Operating a business of any size is challenging.  A business is a system of many disciplines that must effectively interact to create and satisfy customers to provide a satisfactory return to all stakeholders. A growing trend is for businesspeople to retain the services of a Business Coach (BC) that they...

How Business Leaders Manage Time Underpins Success Time is a widely used term, yet we seldom stop to consider it in any depth.   The Oxford Dictionary (G.B., 2001) defines time as “The indefinite continued progress of existence and events in the past, present, and future regarded as a whole”. ...

“Failing to plan is planning to fail” Your life as a business leader is hectic.  There are so many daily matters to attend to that the default attitude is: “No one has time to write a business plan, or if there is one, to keep it current.” We are all...